Privacy policy

PRIVACY POLICY

Company Name: Cue Chef Innovation (Hongkong) Company Ltd.

Effective Date: February 24, 2026

Cue Chef Innovation (Hongkong) Company Ltd. ("we," "us," or "our") is committed to protecting your privacy. This policy governs data collection and usage across our Shopify store, third-party marketplaces (Amazon, Temu), and the Cue Chef smart hardware and mobile application ecosystem.

1. INFORMATION COLLECTION

We collect information to provide a seamless smart cooking experience:

· Account & Identity: Name, email, shipping address, and phone number.

· Transaction Data: Order history and payment confirmation. (Payment processing is handled by secure third parties; we do not store full financial credentials).

· Smart Hardware & App Data: * Sensor Data: Real-time temperature, power status, and heating duration.

o Cooking Logs: Recipe history, manual adjustment logs, and user-defined presets.

o Connection Info: Wi-Fi SSID (used solely for device pairing), Bluetooth identifiers, and firmware versions.

· Technical Data: IP address, device identifiers, and App usage logs for system optimization and safety monitoring.

2. USE OF INFORMATION

We process your data for the following purposes:

· Operational Necessity: Fulfilling orders, managing shipping, and providing technical support.

· Hardware Functionality: Enabling remote monitoring, recipe synchronization, and safety alerts.

· Product Improvement: Using anonymized data to refine AI cooking algorithms and hardware performance.

· Legal Compliance: Adhering to tax, safety, and regulatory requirements in respective jurisdictions.

3. DATA SHARING AND TRANSFERS

We do not sell your personal data. Data is shared only with:

· Service Providers: Logistics partners, Shopify, and secure payment gateways.

· Marketplace Partners: Amazon and Temu (as required for order fulfillment).

· International Transfers: As a global company, your data may be processed in regions outside your residence (including Hong Kong and mainland China). We utilize Standard Contractual Clauses (SCCs) to ensure data protection equivalent to GDPR standards.

4. DATA SECURITY AND RETENTION

· Security: We utilize industry-standard AES-256 encryption for data in transit and at rest.

· Retention: We retain personal data only as long as necessary for the purposes outlined. You may request account deletion at any time via the Cue Chef App or official website.

5. YOUR RIGHTS (GDPR/CCPA/PIPL)

Depending on your location, you have the right to:

· Access, correct, or request the deletion of your personal data.

· Object to or restrict certain data processing activities.

· Withdraw consent for marketing and non-essential data collection.

· Request a copy of your data in a portable format.

6. COOKIES AND TRACKING

We use cookies to enhance your experience on our Shopify store. You may manage or disable cookies through your browser settings, though some features may be limited.

7. CONTACT US

For inquiries regarding your data or to exercise your rights, please contact us at: Email: support@cuechef.com